Journal

Welcome to Maddux Creative’s journal – a place to discover more about the studio’s co-founders, Scott Maddux & Jo leGleud.

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TERMS & CONDITIONS

Last updated 1 July 2025

 

INTRODUCTION

 

These Terms and Conditions (“Terms”) cover all terms of use of our website, which is owned by POLYCHROMY LTD, doing business as Maddux Creative (“Maddux Creative”, “we”, us” or “our”), and all transactions and orders placed with MAISONBY LIMITED, doing business as Maison by Maddux Creative (“Maison by Maddux Creative”, “Maison”, “we”, us” or “our”), including online, via email and in person. By placing an order with us, you agree to be bound by these Terms. If you do not accept these Terms in full, you, the client (“you”, or “your”) should not progress with your order and do not have permission to access the contents of our website.

 

We reserve the right to change these Terms from time to time. These Terms were last updated on 1 July 2025. The entire provisions of these Terms shall be governed by the laws of England and Wales and the jurisdiction of the courts of England and Wales.

 

POLYCHROMY LTD is registered in England and Wales under company number 7704992 and our registered office is Gibsons Financial Ltd, Foresters Hall, 25-27 Weslow Street, London, SE19 DPD.  MAISONBY LIMITED is registered in England and Wales under company number 16543856, at the same registered address.

 

To contact us, please email hello@madduxcreative.com.

 

There are other terms that may apply to you when you use our website: please read our Privacy Policy which sets out how we may use your personal information and about the cookies on our website.

 

TABLE OF CONTENTS  

  1. HOW YOU MAY USE OUR WEBSITE
  2. PRODUCTS
  3. ORDERS
  4. PAYMENTS
  5. PRODUCTION
  6. DELIVERY
  7. CANCELLATIONS, RETURNS, REFUNDS AND EXCHANGES

 

  1. USE OF PRODUCT(S), WARRANTY AND OUR LIABILITY

 

  1. COPYRIGHT AND INTELLECTUAL PROPERTY

 

 

  1. HOW YOU MAY USE OUR WEBSITE

In connection with our website, you must not:

  • Post, transmit or otherwise make available through or in connection with our website any materials that are or may be: (a) threatening, harassing, degrading, hateful or intimidating, or otherwise fail to respect the rights and dignity of others; (b) defamatory, libellous, fraudulent or offensive; (c) obscene, indecent, pornographic or otherwise objectionable; or (d) protected by copyright, trademark, trade secret, right of publicity or privacy or any other proprietary right, without the express prior written consent of the applicable owner.
  • Post, transmit or otherwise make available through or in connection with our website any virus, worm, Trojan horse, Easter egg, time bomb, spyware or other computer code, file or program that is potentially harmful or invasive or intended to damage or hijack the operation of, or to monitor the use of, any hardware, software, or equipment.
  • Use our website in a manner, or for any purpose, that is fraudulent or unlawful or in any manner inconsistent with these Terms, or act fraudulently or maliciously, for example, by hacking into or inserting malicious code, such as viruses, or harmful data, into any operating system.
  • Harvest or collect information or data from our website.
  • Interfere with or disrupt the operation of our website or the servers or networks used to make our website available, including by hacking or defacing any portion of our website, or violate any requirement, procedure or policy of such servers or networks.
  • Restrict or inhibit any other person from using our website.
  • Reproduce, modify, adapt, translate, create derivative works of, sell, rent, lease, loan, timeshare, distribute or otherwise exploit any portion of (or any use of) our website except as expressly authorised herein, without our express prior written consent.
  • Reverse engineer, decompile or disassemble any portion of our website, except where such restriction is expressly prohibited by applicable law.
  • Remove any copyright, trademark, or other proprietary rights notice from our website.
  • Frame or mirror any portion of our website, or otherwise incorporate any portion of our website into any product or service, without our express prior written consent.
  • Systematically download and store content from our website.
  • Conduct, facilitate, authorise, or permit any text or data mining or web scraping in relation to our website or any services provided via, or in relation to our website. This includes using (or permitting, authorising, or attempting the use of):
    • any robot, spider, site search/retrieval application or other manual or automatic device tool, algorithm, code, process or methodology to access, obtain, copy, monitor, republish, retrieve, index, “scrape”, “data mine” or otherwise gather any portion of our website or any content, data or information assessed via tour website, or reproduce or circumvent the navigational structure or presentation of our website, without our express prior written consent;
    • any automated analytical technique aimed at analysing text and data in digital form to generate information which includes but is not limited to patterns, trends, and correlations, but this clause shall not apply insofar as (but only to the extent that) we are unable to exclude or limit text or data mining or web scraping activity by contract under the laws which are applicable to us.

 

Notwithstanding the foregoing, and subject to compliance with any instructions posted in the robots.txt file located in our websites’ root directories, we grant to the operators of public search engines permission to use spiders to copy materials from our website for the sole purpose of (and solely to the extent necessary for) creating publicly available, searchable indices of such materials, but not caches or archives of such materials. We reserve the right to revoke such permission either generally or in specific cases, at any time and without notice.

 

You must not misuse our website by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. We are not responsible for viruses, and we do not guarantee that our website will be secure or free from bugs or viruses. You are responsible for configuring your information technology, obtaining, maintaining, and paying for all your hardware and all telecommunications and other services to access and use our website. You should use your own virus protection software.

 

You must not attempt to gain unauthorized access to our website, the server on which our website is stored, or any server, computer or database connected to our website.

 

You must not attack our website via a denial-of-service attack or a distributed denial-of-service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities, and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our website will cease immediately.

 

Rules about linking to our website:

  • You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.
  • You must not establish a link in such a way as to suggest any form of association, approval, or endorsement on our part where none exists.
  • You must not establish a link to our website in any website that is not owned by you.
  • Our website must not be framed on any other site, nor may you create a link to any part of our website other than the home page.
  • We reserve the right to withdraw linking permission without notice.
  • The website in which you are linking must comply in all respects with the content standards set out in the Terms.

 

If you wish to link to or make any use of content on our website other than that set out above, please contact hello@madduxcreative.com.

 

 

  1. PRODUCTS

 

All items from Maison (“Product”, “Products”) are designed by us and crafted to the highest standards by the same artisans and creative businesses we work with on our Maddux Creative interior design projects. Each Product specified as handmade or bespoke is unique, with no two items being the same. By ordering a handmade or bespoke product, you accept that there may be variation from the imagery advertised on our website and other platforms. We are happy to talk with you about the production process, to double-check dimensions when measuring up and/or devising room layouts or to customise a design. Please contact maison@madduxcreative.com with your query.

 

We have taken great care in preparing all content on our website, ensuring that pricing and measurements of our Products are depicted as accurately as possible, information is fairly described, and the colours and materiality are captured in their truest form. We are unable to guarantee the precise detailing (such as colour, pattern, and texture) of the Product on delivery, which may appear different on-screen. As many of our Products use natural materials, there may also be slight variations from item to item. All descriptions or Products, prices and offers are subject to change at any time without notice, at our discretion. We reserve the right to discontinue any Product at any time.

 

 

  1. ORDERING

 

You can order Products by clicking on the product page and following the prompts that appear on your screen. When placing an order, please ensure all information provided including shipping details is correct.

 

When we receive your order, we will email you to acknowledge receipt and include an order reference number, the price and estimated delivery date (“Confirmation of Order”). Please check these details are correct and notify us immediately if they are not.

 

All orders are subject to acceptance by us, and we reserve the right to accept or reject any offer. We may refuse to accept an order:

  • where goods are not available;
  • where we cannot obtain authorisation for your payment;
  • if there has been a pricing or product description error;
  • if you do not meet any eligibility criteria set out in our Terms.

 

No contract shall come into existence between you and us until we have accepted your order and received your payment.

 

We will send you confirmation that your order has been shipped together with your tracking number (“Shipping Confirmation”).  

 

All Products are subject to availability. We will notify you as soon as possible should the Products you have ordered be unavailable, and offer a full refund.

 

 

 

  1. PAYMENTS

 

All prices are in UK Sterling and exclusive of VAT. VAT is included at checkout for UK customers only. Payments can be made in UK Sterling only via a debit or credit card and bank transfers.

 

Where payment is being made from foreign banks or where the transaction incurs fees, please ensure that the funds received in Sterling are sufficient to the amount of the invoice after exchange rate movement and bank charges. You shall bear the cost of any currency fluctuation, and any currency exchange costs and fees associated with international payments if applicable. Duties, taxes, and any fees related to the import of an order are not included in quotes or invoices and are due and payable by you upon receipt of goods to the applicable local government. Maison has no responsibility and excludes all liability for local import taxes. We will include full payment details on the final invoice.

 

For Products that are made to order, bespoke, or commissioned, production will commence on receipt of full payment. For Products that are in stock, payment is taken when you order these items.

 

Where goods are being sent out of the EU, and we are not supplying the delivery service, we will require proof of export before any VAT can be returned. In these cases, the invoices will be raised including VAT deposit and we will require full payment of the invoice before we release the goods for shipment. Where goods are being sold to a VAT registered client in an EU state, we require a valid VAT number before we can release goods without the payment of VAT. If we are not organizing the export of the goods, we will also require proof of export to exempt the sale from UK VAT.

 

If you wish to make a payment, you may be asked to supply certain relevant information, such as your credit card number and its expiration date, your billing address, and your shipping information (“Payment Information”). You represent and warrant that you have the right to use any credit card that you submit in connection with a transaction. By submitting such information, you grant us the right to provide such information to third parties for purposes of facilitating payments. Verification of information may be required prior to the acknowledgement or completion of any payment. We and our third-party payment service providers may request and may receive from any of your payment card issuers or any payment card network, updated payment card information, such as cancellation of any payment card account, or updated payment card numbers or expiration dates. If such updated information is provided to us and/or any of our third-party payment service providers, we may use that information to process any payment that you have authorized us to charge to such payment card, including payment for any outstanding balances owed by you on any purchase. By using our website and accepting these Terms, you hereby authorise Maison and its third-party payment service providers to update your payment card information and charge your payment card using any such updated payment card information. Your payment card issuer may allow you to opt out of providing updated card information. For more information, please contact your payment card issuer. You agree that we may store your Payment Information following your completion of a payment. We will only use Payment Information to finalize complete payment for any Product(s) purchased online through our website or via our team at Maison, and/or to facilitate future payments you may initiate through us. You may withdraw your consent permitting us to store your Payment Information by contacting us directly at maison@madduxcreative.com.  

 

Where goods have been ordered and the price of the goods are increased between the point of order and the point of despatch the customer will have the right to cancel and receive a full refund.

 

Any dispute towards an invoice must be made in writing and must be received by us within 14 calendar days from the invoice date. A dispute does not suspend your obligation to make payment as per the agreed Terms. If the dispute is determined by us to be justified, a credit for the relevant amount will be credited to you.

 

For trade customers, please get in touch with the team at maison@madduxcreative.com to discuss eligibility for our trade discount.

 

 

  1. PRODUCTION

 

Production lead times vary and are provided for your guidance. We make every effort to ensure that your Product is made during the estimated lead time. In the event that some items may take longer than quoted to produce due to various external factors beyond our control, we cannot be held responsible for this production delay and any knock-on effects to your design process.

 

 

  1. DELIVERY

 

We provide a ‘White Glove’ delivery service for some of our bespoke and made-to-order items to UK addresses, ensuring that each product is handled as safely as possible in transit. We deliver all other items across the UK and internationally using a reputable trusted courier partner.

 

We calculate courier and shipping costs according to the size and weight of each product, as well as the destination. These costs are in addition to the price of the Products. You are responsible for any tracking, import duties, taxes and customs charges that are incurred in your destination country, including any sums due to government departments such as quarantine inspection fees or customs examination fees (they also exclude unpacking, assembly, and removal of packing debris). Please contact your local customs office for further information before placing your order.

 

The Product(s) ordered will be at your risk from the time we hand the Product(s) to the relevant courier or collection, when ownership of the Product(s) ordered passes to you (provided full payment of all sums due in respect of the Product(s), including any delivery charges, has been received). We cannot be held responsible for any loss or damage once we hand your order to the relevant courier or shipping company, or the person collecting it. Should you wish to take out additional insurance against total loss, you can do this directly through the delivery company.

 

We will email you a Shipping Confirmation with tracking number when your order has been shipped, either by us or our partner-makers. Your order will be delivered to the delivery address you specify when placing your order. We will be not liable for incorrect shipping and contact details, any customs or import duties or for breach of these Terms on return shipments. Transit times may vary and are outside of our control. We will update you should there be a change to the estimated arrival time.

 

Please open and inspect your Products within 24 hours of delivery. If you believe a Product was delivered damaged, please inform us in writing as soon as possible, giving your name, address, and order reference, with photographs of the damage to the protective wrapping and/or the Products.

 

 

  1. CANCELLATIONS, RETURNS, REFUNDS AND EXCHANGES

 

We care about the beautiful items you choose for your home, and your peace of mind. If for any reason you need to return or cancel your order, here’s how we make it as straightforward as possible.

 

You can cancel your order of in-stock Products within 24 hours of placing your order for a full refund.

 

We do not offer exchanges of Products.

 

Products excluded from cancellations, returns and refunds:

 

  • Made to order items (once the order has been placed and production is underway, we are unable to offer any changes to construction or finish, or offer any part or full refunds)
  • Items that have been tailored or customised to your bespoke request
  • Fabrics and Wallpapers cut to your desired length (if you would like to receive a sample first, please contact us at maison@madduxcreative.com)
  • Items shipped internationally, unless deemed there is an inherent fault in the Product (not caused in transit or on-site by you)
  • Artwork or prints
  • Sales items

 

To assist us in providing an excellent service and to avoid ambiguous situations, we ask that all unsuitable, faulty, or defective items be reported to our team within 48 hours of receipt of delivery. 

 

If you are returning a Product because it is unsuitable, we will only refund the cost of the returned item, and you will be fully liable for the postage or shipping paid when returning the item to us and when purchasing the item. You must notify us within 48 hours of receipt and return the Product(s) to us within 14 days of the date of notifying us of the cancellation. To be eligible for a refund, each Product must be returned to us unused, in perfect condition, and in original packaging with proof of purchase. Please email us at maison@madduxcreative.com for a return authorisation and we will confirm a return address.

 

If you are returning a Product because it is faulty or defective, please follow the same process as above, including detailed photographs of any faults or defects when you contact us. Alternatively, should you prefer a repair for your faulty or defective item, and this is deemed possible, we will work as quickly as possible to source any replacement parts, and materials and organise directly with our maker. If repair of the Product is not possible, we will credit your account or refund you for the purchase price of the defective item.

 

The following are not regarded as faulty or defective and will not entitle you to a refund:

  • Damage resulting from normal wear and tear of the Product(s).
  • Damage arising from incorrect usage of the Product(s), negligence, or user abuse.
  • Damage caused by a failure to care for or maintain the Product(s) adequately.
  • Damage resulting from alterations to the Product(s); and where the specifications of a Product, although accurately described on the website and fit for its intended purpose, do not suit you.
  • Variation of colour, pattern or texture resulting from the use of materials which may have natural flaws and natural variances, including linen, wood, brass, stone, marble or leather.

 

If the Product(s) is found NOT to be defective, the client will NOT be entitled to a refund and will be liable for all costs incurred by us to redeliver the original Product(s) to you, including incidental charges, fees, packaging, and insurance. You agree to pay such amounts due on demand by Maddux Creative.

 

To return the Product(s), please package the parcel securely and include your name, address, and return authorisation number. Each return must be sent using a trackable, signed for delivery service to the return address provided by us. We encourage you to save your proof of posting and tracking information until your refund has been processed. All risk, loss or damage to the Product(s) while in transit to us will remain with the client until an authorised representative of the Maddux Creative team has accepted and signed for the delivery. Refunds will not be issued for items that cannot be proven as accepted or signed for by a member of Maddux Creative at the approved return address.

 

When we receive the returned Product(s), we will inspect these to check their condition. Should we determine that the Product is either in perfect condition (for an unsuitable item return) or indeed a faulty or defective condition (for a faulty or defective item return), we will process your refund within 14 business days, to the original method of payment. This refund will not include any shipping or delivery costs relating to the original order, unless agreed otherwise.

 

In the unlikely event of the incorrect Product(s) being delivered to you in error (i.e., it is not the Product(s) you purchased), please do not remove the Product(s) from the original packaging and promptly contact us, so we can resolve this, arrange collection and re-delivery of the correct Product(s) to you as soon as possible.

 

 

  1. USE OF PRODUCT(S), WARRANTY AND OUR LIABILITY

 

Our Products are made to the highest standards and are suitable for residential domestic and light commercial use only, rather than heavy use in commercial or public environments. All upholstery is suitable for residential domestic use, and compliant with British fire rating standards for domestic residential use only. You have a legal obligation to take reasonable care of the Product(s) while in your possession. Given that we cannot control the environment in which the Products are used by you or others and are unable to prevent or guard against the misuse of its products, we cannot be held responsible for any damage to the Products or injury to people.

 

We cannot guarantee the future lifespan of previously used or antique Products. On all other Products designed by us and made by our partners, we offer a six-month warranty period to repair or replace any defective goods.

 

If you subsequently sell or give the Products purchased in these Terms to a third party, you acknowledge that it is your responsibility to advise such third party of the use and care terms relating to the Products.

 

Nothing in these terms shall limit or exclude our liability to you:

  • for death or personal injury caused by our negligence;
  • for fraudulent misrepresentation;
  • for breach of any term implied by consumer rights law which may not be limited or excluded; or
  • for any other liability that, by law, may not be limited or excluded.

 

Subject to this, if you are a consumer and not a business customer, in no event shall we be liable to you for any business losses, and if you are a business customer, in no event shall we be liable to you for any indirect or consequential losses, or for any loss of profit, revenue, contracts, data, goodwill or other similar losses, and any liability we do have for losses you suffer arising from any Contract shall not exceed the purchase price of the relevant Product(s) and is strictly limited to losses that were reasonably foreseeable. Losses are foreseeable where they could be contemplated by you and us at the time your order is accepted by us.

 

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under any Contract that is caused by events outside our reasonable control.

 

Where our website contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them. We have no control over the contents of those sites or resources. Sales made on third party sites, accessed through our website are entered into with the third party, not Maison.

 

 

  1. COPYRIGHT AND INTELLECTUAL PROPERTY

 

All content featured on our website madduxcreative.com, including all text, page headers, graphics, imagery, audio, and video clips, is subject to trademark, service mark, trade dress, copyright and/or other intellectual property rights or licenses held by POLYCHROMY LTD and MAISONBY LIMITED.

 

We grant you the permission to view electronically, copy and print in hard copy portions of the website for the sole purpose of browsing for personal use only. If you print off, copy, download, share or repost any part of our website in breach of these Terms, your right to use our website will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

 

Any other use of materials on the site, including reproduction for purposes other than those noted above, modification, distribution, or reproduction, without the prior written consent of Maddux Creative and the lawful trademark and/or copyright owner (if applicable) is strictly prohibited and constitutes an unlawful infringement of our intellectual property rights and/or such trademark and/or copyright owner.

 

You acknowledge that copyright, design, trademarks and all intellectual property rights in the (i) Products (whether custom made to order by you or not) and the business name and trading style of Maison by Maddux Creative vest in MAISONBY LIMITED and; (ii) in the website and the business and trading style of Maddux Creative vest in POLYCHROMY LTD (“our IP”), and that no rights of any kind in our IP including but not limited, the right of licence, are granted to you or to any other party. You further undertake to us that it/she/he will in no way, whether directly or indirectly in any capacity replicate, reproduce, or misuse any of our IP, or cause or permit any other person to do any of the foregoing. We own intellectual property rights in our Products, and you may not use those rights without our permission. Copyright law applies. We may prosecute you for any violations of our proprietary rights.